FAQ — Extoys.pk

Is it legal to buy sex toys in Pakistan?

Personal-use adult products are widely available and shipped by online retailers across Pakistan. We ship discreetly to Karachi, Lahore, Islamabad, and nationwide for personal, private use.

How discreet is your packaging and delivery?

Completely. Every order ships in plain, unmarked packaging with no branding, logos, or product details visible on the outside. Your courier only sees a standard parcel — nothing about your order is disclosed to them or anyone else involved in delivery.

Do I have to pay online?

No. Cash on delivery is available on every order, so you can pay in person when your package arrives — no bank details or online payment information required if you'd rather not share them.

What areas do you deliver to?

We deliver nationwide across Pakistan, not just major cities. Karachi, Lahore, and Islamabad typically see the fastest delivery (3–5 working days), with slightly longer timelines for other areas.

Are your products safe to use?

Yes. We choose every product with material safety as a priority, using body-safe materials like medical-grade silicone and TPE. We're upfront about what each product is made from so you can make an informed decision.

How do I clean and maintain my toys?

Use a water-based lubricant during use, and clean with warm water and mild soap, or a dedicated toy cleaner after each use. Avoid oil-based lubricants, which can degrade silicone over time.

What if I want a refund or exchange?

You can review our full refund policy for details on eligibility and timelines. If anything arrives damaged or incorrect, contact us right away so we can make it right.

Is my personal information kept private?

Yes. We only collect what's necessary to process and deliver your order. Full details are available in our privacy policy.

How can I contact customer support?

Call us at +923076493751 (10am–7pm), email info@extoys.pk, or use our contact form. We're happy to help with product questions before or after your purchase.

I'm new to this — where should I start?

Start with something simple and body-safe, like our toy cleaner alongside your first purchase, and don't hesitate to call or message us with questions — there's no such thing as a silly question when it comes to a first purchase.