Privacy policy

At Extoys, protecting your privacy is central to how we operate — not just a formality. This policy explains what information we collect, how we use it, and the steps we take to keep it confidential.

Information We Collect

When you place an order or contact us, we may collect:

  • Name, phone number, and delivery address (required to fulfill your order)
  • Order details and purchase history
  • Email address, if provided for order updates or communication
  • Basic technical data (such as IP address or browser type) collected automatically when you visit our website

We do not collect payment card details for cash-on-delivery orders, since payment is made directly to the courier at delivery.

How We Use Your Information

We use the information collected only to:

  • Process, ship, and deliver your order
  • Communicate with you about your order (confirmations, delivery updates, support requests)
  • Improve our website and product offerings
  • Respond to questions or resolve issues you raise with us

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Who We Share Information With

Limited information is shared only where necessary to fulfill your order:

  • Courier/delivery partners — receive your name, address, and phone number solely to deliver your package. They do not receive product details or order contents beyond what's needed for delivery.
  • Payment processors — only if you choose an online payment method rather than cash on delivery.

We do not share your information with any other third party without your consent, except where required by law.

Discretion in Communication

Given the private nature of our products, we take extra care in how we communicate:

  • Packaging is unbranded, with no indication of contents
  • Order confirmations and communications avoid explicit product descriptions where possible
  • Staff handling orders are expected to treat all customer information as strictly confidential

Data Storage & Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may contact us at any time to:

  • Request a copy of the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to any legal or operational requirements (e.g., order records we're required to retain)

Cookies

Our website may use cookies to improve your browsing experience, remember cart contents, and understand site usage. You can disable cookies through your browser settings, though some site features may not function properly as a result.

Children's Privacy

Our products and services are intended for adults only. We do not knowingly collect information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this privacy policy or how your information is handled, contact us via our contact form or call +923076493751.

Effective Date: August 4, 2026