Refund policy
Return & Refund Policy — Extoys.pk
At Extoys, we want you to shop with complete confidence. Please read our return policy carefully before placing your order, as it reflects standard practice for adult wellness products due to hygiene and safety requirements.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery with your order number and photos of the item. We'll arrange a replacement or full refund at no extra cost to you.
Hygiene-Sensitive Products
Due to the intimate nature of our products, we cannot accept returns or exchanges on any item that has been opened, used, or had its hygiene seal broken, except in cases of manufacturing defects or damage during shipping. This policy protects the safety and hygiene of all our customers and is standard practice across the adult wellness industry.
Unopened items in their original, sealed packaging may be eligible for return within 7 days of delivery — please contact us first before sending anything back.
How to Request a Return or Refund
- Contact us via our contact form or call +923076493751 within the applicable window above
- Provide your order number and a brief description of the issue, with photos if applicable
- We'll confirm eligibility and provide next steps, including the return address if applicable
- Once received and inspected, we'll process your refund or replacement within 5–7 business days
Refund Method
Since most orders are paid via cash on delivery, approved refunds are processed as a bank transfer to your provided account details. If you paid online, refunds are issued to your original payment method.
Order Cancellations
Orders can be cancelled free of charge before dispatch. Once an order has shipped, our standard return policy above applies.
Questions About a Return
If you're unsure whether your item qualifies for a return, contact us before sending anything back — we're happy to walk you through it. Reach us via our contact form or call +923076493751.